Karamba Casino: Rating A-
Founded in 2005 this is a site which has a solid presence and history in the varied world of online casino’s even though it isn’t one of the major brand names. Karamba’s online casino enjoys a very favourable reputation online especially for hobby players due to the generous amount of daily promotions and bonuses, along with a well-regarded personal VIP program. Sadly not available to players in the USA and some other restricted markets.
They hold regulated licenses in the UK, Malta, Denmark & Italy. The site has a fun, clean layout, it is easy to navigate and works well on almost all devices.
Primary Markets: The United Kingdom, Republic Of Ireland, Canada, Australia, Sweden, Denmark, Norway, Finland, Germany, Netherlands, Italy, Spain & Japan.
Main Restricted Countries
Most of the Asian countries are excluded, All of South America, France & the United States.
Karamba is primarily a NeoGames stocked site which makes it a little different than the norm, it does have a decent NetEnt range to back this up and a small number of games from Amaya, Cryptologic and Microgaming. The site is slots focused and fully mobile compatible, it has a generous choice of instant win games also, far more than many other casinos. Where they are very weak is table games, which aren’t well provided for and there is no live casino to be had at all. No software download is required to play which I definitely prefer, there are one or two progressive jackpot games to be had too if you are seeking a life-changing win.
Bonus & Promotions
Karamba has a famous amount of promotions sent out daily, weekly and monthly via email in addition to seasonal promotions which they display on the site, if you like to play with bonuses this is one of the better sites. You can also get personal bonus offers in the chat service, so always go to chat before popping your cash on to see what they might be able to give you on top. There is a variety of VIP rewards available in the form of loyalty points and free spins, from mid-level onwards VIP’s can also receive monthly cash-back, which is a nice little thank-you from the casino when that monthly payday is still a week away.
Wagering is x30 on deposit bonuses and x50 on free spins, this is on the bonus amount only so overall it isn’t bad value in comparison to some other sites.
Live chat is available in the native language for the main markets listed for both standard customers and VIP players from 08. 00-00. 45 CET each day. Full 24-hour coverage would be nice but they do work to a 45 second queue time in chat which is impressive and also offer a 24hr email service as well as phone support during chat hours. Higher level VIP players benefit from personal account managers, all players receive a base VIP level which entitles them to a variety of benefits including free spins every Sunday!
Deposits & Withdrawals
Most major currencies are covered, depositing is simple via a 24hr checkout and the payment method selection is very strong, especially the more localised methods for the smaller countries. They don’t charge a fee on either deposits or withdrawals, which is nice.
They are middle of the road for cash-out times, e-wallets are by far the quickest, as they are a fully secure and regulated site you will need documentation at cash-out, the key to getting your money quickly is to have that paperwork correct, and readable, ready to submit. It is worth noting their payments processing team work bank hours – so you won’t find them there late evening/nights or weekends.
As I said I always recommend going to chat before depositing but if chat is closed or you just want the automatic promotion the standard welcome package at Karamba works like this:
- 1st Deposit – 100% Match + 20 Spins on Fruity Friends worth £/€/$5 – Minimum Deposit on the site is 10. 00 £/€/$
- Day 2: 40 Spins
- Day 3: 40 Spins
The code for this offer is KAR100 which you can enter in the deposit code box at the checkout, max bonus is 200. 00 £/$/€ for 1st deposit and 350. 00 for subsequent play, VIP’s and high rollers can get larger offers from the live chat.
Summary & Tips
Karamba had a big overhaul late 2015 and installed a mobile version of its chat as well as a full site rebrand and redo of the user experience. It’s a great place to play if you like a mix of slots and instant win games, not so much if you like table games and not at all if you want a live casino, which is what prevents us giving them higher than an A-.
If you are a casual player who likes to get lots of free spins and match bonuses, it is one of the best sites to play, the fact they have the full NeoGames range also sets them apart from mainstream online casinos and they have been around long enough to become a trusted site.
Not only do they have all the regular digital site security you might expect but casino employees must pass random polygraph tests, that’s how secure sites from this operator are!
They manage to avoid most of the pitfalls which upset us about casinos and offer a unique theme, personal chat support and great bonus offers, one of our recommended sites.
Alternative NeoGames specialist sites for different countries.